Format your replies to Slack and Teams requests

Replies that are easier to read: bold the key step, add a link or a list, and it arrives formatted instead of as a flat block of text.

The reply box on Slack, Teams and in-app requests now has the same formatting tools as email replies: bold, italic, underline, strikethrough, code, highlight, links and lists. A message you already sent opens for editing with its formatting in place, and the edit keeps it. In Teams, paragraphs, lists and link labels now come through instead of collapsing into one line.

Service Desk → open a conversation → the reply box.

For anyone on the team who replies to requests.