Unlimited usage, one flat annual plan

Kinfolk is one flat annual fee set by your company's headcount tier and fixed for the term — not per user, per admin, per ticket or per resolution. Users, admins, conversations and workflow runs are unlimited on every plan. Book a demo for a quote.

AI agent pricing comes in three shapes. Enterprise AI assistants license every employee, per year. Help desks charge per agent seat and sell AI as a paid add-on, with automation runs metered above an allowance. Kinfolk charges one flat annual fee by headcount tier, with AI and unlimited automation runs included. Which model you're on matters more than the headline rate, because two of the three re-price every time you grow.

A headcount tier is the employee-count band that sets your annual price. It holds as you grow within a band and steps up only when total headcount moves into a larger one, at your next renewal. It doesn't move when you hire one person, add admins, or have a month where volume spikes.

An agentic workflow is a multi-step process Kin runs in your systems, rather than a question it answers. Onboarding a joiner, processing a PTO request in your HRIS, generating and filing a verification letter are all agentic workflows. Answering a question from your knowledge base or HR system is not — that's on every plan.

You can build unlimited workflows. Some workflows need new configuration in a source system — a new HRIS business process, a new object we don't yet read or write — and those need engineering on our side. We review use cases together, and can add on a Forward Deployed Engineer if needed, with agreed pricing upfront. If your needs grow later, we scope the addition the same way. It doesn't creep between those conversations.

Our catalogue covers the systems most teams run, and those are included on every plan. If you need a connector to something we don't yet support, we build it as a custom connector, scoped alongside your workflows and priced into your term. Fixed scope, fixed price, no hourly billing. Once built, the connector becomes part of the platform and we maintain it as APIs change, at no ongoing cost.

Yes. Every plan includes onboarding, training, implementation, launch support and customer success check-ins — not billed as a separate professional-services fee. Integrations in our catalogue are included on every plan, connection and ongoing maintenance at no charge.

Moveworks, now part of ServiceNow, is priced per employee per year. ServiceNow licenses a mix of seats and per-employee modules; Jira Service Management charges per agent seat. All three price by counting something that grows, and all quote implementation separately. Kinfolk charges one flat annual fee by headcount tier, with AI, unlimited automation runs, and implementation included. Kinfolk can replace them — every plan includes a full service desk — and it connects bi-directionally with Jira and ServiceNow, so teams that aren't ready to migrate can keep their system of record while Kin resolves requests.

Sometimes, for one simple use case. It stops being cheaper once you're maintaining connectors, replacing the person who built it, and rebuilding as models improve — costs that never appear as a licence line.

There's no self-serve free trial. Kinfolk is configured against your HRIS, knowledge bases and workflows, so evaluations start with a demo and a scoped proof of concept — which is also where workflow scope gets agreed, making the annual price firm rather than an estimate.

Yes. Every plan includes role-based access permissions, full audit trails, field-level controls, time-bound access, break-glass and access-event logging, and SSO. Kinfolk is SOC 2 Type II and ISO 27001:2022 certified, with GDPR compliance in every signed DPA.