How Kin works

Kin answers requests, runs your processes with approvals, and routes the rest to the right team, so 80% of Tier 0-1 requests never reach your queue.

Talk to the team
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People ask. Kin acts. You approve.

  • A single front door

    Kin handles every request in the thread, so there's no need to switch between chatbots, tickets, emails, portals, and HRIS. It can also sit behind your own assistant through MCP.

  • Letters drafted and sent

    Kin looks up employee data, then creates, sends and uploads the letter to the HRIS, or shares data with HR for external requests.

  • Your HRIS, now headless

    Kin triggers processes in Slack or Teams, surfaces approvals, shows live HRIS data in forms, and updates records, all with audit trails.

Secure, intuitive case management

  • Auto-triaging and routing

    Requests that need a person arrive categorized, prioritized, and tracked against your SLA, and Kin routes each one to the right owner.

  • Segregated yet collaborative

    Each team gets their own workspace, so sensitive data is only visible to the right people, while teams can loop in others on requests.

  • Plugged into IT ticketing

    Kinfolk connects with systems like Jira and ServiceNow, so IT teams embedded there don’t need to change how they work.

Visibility, auditability, control

  • Spot what needs your attention

    Identify gaps in policies and processes, track team workload, measure SLAs, service quality, adoption and deflection rates.

  • Audit trails for every action

    Track how a request was handled, who triggered a process or approved a step, when an agentic workflow ran, and more.

  • Access and permissions

    Control access to knowledge, workflows, and in-app privileges, and how much access the AI has to your data, down to each field.

The autonomy to move fast

  • Build your own agents

    Design and deploy agentic workflows at will, from your process docs and our best practices. No code needed, and no dependency on internal engineering or IT.

  • Guardrails and behaviors

    Use natural language to set guardrails, choose which steps wait for approval, and guide Kin to handle requests just like a member of your team. Corrections you make apply from then on.

  • AI playground

    A sandbox to test everything before it goes live, knowledge retrieval, escalations, new use cases and workflows.

Keep the human parts human

Your HR processes
Your institutional knowledge
Your guardrails
Your way of working
Your HR processes
Your institutional knowledge
Your guardrails
Your way of working
Talk to the team

Increase capacity, not headcount

Typically customers see
95%

of requests solved by Sondermind

5,000

requests resolved for Deliveroo

80%

of requests meeting first-response SLA targets at Hudl

One platform.
Every HR workflow.

Resolve HR requests
Find company knowledge
Answer employee questions
Automate onboarding
Generate HR documents
Manage leave requests
Simplify benefits support

Enterprise grade security

Team workspaces

People Ops, payroll, benefits and employee relations each get their own queues, workflows, integrations and knowledge sources, with secure collaboration across teams when needed.

Governance

Assign Member, Admin, or Super Admin roles, configure API scopes, and gate sensitive actions or configuration changes behind approval.

Compliance

SOC 2 Type II and ISO 27001:2022 certified, with GDPR compliance built into every signed DPA.

Full audit trail

Every action is logged: who triggered it, what happened, who approved it, and the AI's reasoning. Every answer cites its source.

Customization

Set org-wide tone, guidance and guardrails, and align Kin's responses to your internal procedures and policies.

Access control

Every tool Kin uses is scoped to a defined set of fields. Salary, bank details, and other sensitive data can be excluded entirely.