Smarter policy-based access requests

Kinfolk can now automatically grant access based on your organisation’s access policies.

When an employee requests access, Kinfolk checks their role, department, location and other conditions against your rules before taking action. Approved access can be scoped and time-limited automatically.

Access grants are logged for audit and automatically expire when their configured duration ends.

More control over access rules

Access rules now support advanced conditions, giving IT teams more control over who can access specific tools and resources.

Improvements

• Access rules now correctly apply multiple conditions at once, so requests are only auto-approved when every required role, department, location and access condition is met.
• Time-limited access is now automatically revoked when a grant expires, with the full access session retained in the audit log.
• Onboarding workflows no longer skip provisioning steps when an employee belongs to multiple teams or requires access to more than one workspace.
• Jira ticket sync now keeps priority, status and assignee changes up to date when a ticket is edited directly in Jira.
• Slack requests with follow-up messages are now grouped into the original request instead of creating duplicate tickets.
• Employee offboarding now completes all scheduled deprovisioning actions even when one connected application fails to revoke access.
• Request categorisation now handles similar IT categories more accurately, reducing cases where software and access requests are incorrectly classified as general support.
• Workflow conditions now surface configuration errors when a rule references a field that has been removed or renamed instead of silently skipping the condition.

More flexible onboarding workflows

Onboarding workflows can now branch based on employee details such as department, role and location.

Kinfolk can automatically assign the right setup tasks, provision tools and notify the relevant teams based on each new starter’s profile.

This makes it easier to run one onboarding workflow across your organisation while keeping each employee’s setup relevant.

A dedicated IT request experience

IT teams can now manage employee requests in a dedicated workspace separate from HR.

Requests are automatically categorised and prioritised, making it easier to see what needs attention across access, equipment, software, security and employee lifecycle requests.