The AI service desk for HR that employees love

Kinfolk resolves 80% of requests, runs processes across systems, and coordinates onboarding to exits — all in Slack and Teams.

Trusted by forward-thinkers at:

Your team didn't sign up to update systems, chase approvals, route requests, or generate letters. A chatbot or IT ticketing won't fix that.

Kin answers questions, does the work, and loops in the right team when needed.

It handles every request in a way you'd want your team to — never feeling like a ticket, and within the guardrails you define.

Deliver instant, tailored support 24/7

Employees get answers, take action with oversight, and complete HR processes, right in Slack or Teams.
‍
Kin understands who's asking, surfaces only what's relevant to them, and executes work directly, all in the same thread.

Route and resolve requests rapidly

Stop requests falling through the cracks, getting lost in email, or landing with the wrong team.‍

Kinfolk's ticketing system triages, categorizes, and routes every request automatically, unifying channels in one place, with sensitive requests kept private.

Put people programs on autopilot

Every hire, transfer, and exit, consistently coordinated across your stack without manual intervention.

Kinfolk's lifecycle automation suite triggers workflows, sends targeted comms, and schedules meetings. Set once, run continuously from hire to retire.

See where time goes and close gaps

Understand exactly what your team is handling, how long it takes, and where your processes are falling short.

Track CSAT, request volume, and AI deflection over time. Surface trends, identify gaps, and use the data to prove impact and prioritise what matters.

Meet teams where they work

Kinfolk connects with knowledge bases, HR systems, IT ticketing, Slack, Teams, and email to deliver a seamless support experience.
Explore Integrations

Increase capacity not headcount

Typically customers see:
80%

Up to 80% requests handled by AI

1.5

Up to 1.5 days a week reclaimed by HR

4.5/5

Average 4.5/5 employee satisfaction score

Get your WorkOps Download

Regular insights on workforce operations, practical AI adoption, and building People teams that scale. Straight from CHROs, VPs, and Directors doing it in the field.

By subscribing, you agree to receive emails from Kinfolk and accept our Privacy Policy. No spam, ever. Unsubscribe any time.

You're in! Your first WorkOps Download lands in your inbox soon.
Something went wrong. Please check your details and try again.

Enterprise-ready from the ground up

Kinfolk is SOC2 Type II compliant, ISO27001 certified, and GDPR adherent, with end-to-end encryption and zero data used to train AI models.

Role-based permissions control what employees can see ad do, while sensitive requests stay private. Every interaction is logged and audit-ready.

A partner, not just a platform

From implementation through to rollout, you have a named point of contact who knows Kinfolk inside out.

Plus you receive guidance from a People Program Manager who has rolled out Kinfolk at their own company before joining the team.