Inline knowledge links, richer digests and an access audit log

Service Desk

• Embedded links within knowledge articles will now show inline as clickable links in Kin's answers, instead of being dropped.
• MS Teams now supports file attachments, meaning uploaded images will show in the conversation view so no context or information is missed.

Runbooks

Daily digests now list the specific overdue tasks/skipped messages/failed events, not just counts. Toggle on 'Issue Notifications' to receive the daily digest.

Platform

Kinfolk is looking a bit different! New colours, new type and cleaner layout. Same functionality underneath, with a bigger navigation and page-structure change to follow over the coming weeks.

Audit log for access events — Super admins can now review login activity (success/failure across Password or connected IDP) in a filterable table under Settings → Audit log.

Big things coming next week

Kanban view for Agent Requests — see your requests as a drag-and-drop board instead of a list, with columns broken out by sub-status. Toggle between Kanban and List with one button.

Navigation changes to make Kin more intuitive to navigate, launching 13 Aug.