Conversational agent builder and email threading upgrades

Workflows

Conversational Agent Builder experience has now become fully conversational: a split-pane interface, with a chat on one side and the agent configuration on the other, lets users talk naturally through the problem of designing their agent.

Platform

Email updates: attachments are now included in cc/bcc reply and conversation history; multi-threading emails display in the conversation.

Service Desk

Email conversation improvements: CC/BCC/TO are identified in each interaction to better understand the source.

Training Centre's “unclear correction” warning has been replaced with AI-powered suggestions to better train the AI agent's behaviour in conversations.

Runbooks

Auto-add cohort assignees to a cohort Slack channel — we attempt to add them immediately after the child runbook is activated.

Link external meetings — connect already-created meetings from a calendar to Kinfolk to auto-add new joiners.